Refund policy

Returns, cancellations and refunds

Ready-made products
We offer a 30-day return period for ready-made products. To request a return, email yarniblesstore@gmail.com within 30 days of delivery and include your order number. Items must be unworn, unused and returned in their original condition. Customers are responsible for return postage unless the item is faulty, damaged, incorrect or not as described.

Custom and personalised products
Products made from a customer’s pet photo or otherwise personalised cannot normally be returned or cancelled once production has begun. This does not affect your right to a remedy if an item is faulty, damaged, incorrect or not as described.

UK and EEA cancellation rights
For eligible non-personalised online purchases, you may cancel within 14 days of receiving the goods without giving a reason. After telling us, return the goods within a further 14 days. If eligible, we will refund the product price and the cost of standard outbound delivery. Additional delivery upgrades are not refundable. These cancellation rights do not normally apply to goods made to your specifications or clearly personalised.

Damaged, faulty or incorrect items
Please contact yarniblesstore@gmail.com as soon as possible with your order number and clear photographs of the item and packaging. We will assess the problem and arrange an appropriate replacement, repair or refund in line with your statutory rights.

How to start a return
Email yarniblesstore@gmail.com before sending anything back. Approved returns should be sent to: Yarnibles, D29, New Inn, Main Road, Saltfleet, Lincolnshire, LN11 7RZ, United Kingdom. Items sent without first contacting us may not be accepted.

Refunds
We will confirm when a return has been received and inspected. Approved refunds are issued to the original payment method, normally within 10 business days. Banks and card providers may take additional time to display the refund. If more than 15 business days have passed since approval, email yarniblesstore@gmail.com.

Nothing in this policy limits your statutory consumer rights.